Enter Supervisor in the Quick Find box, and select Supervisor Settings.Click the dropdown next to Offline, and select Available - Chat as your status.Click Omni-Channel from the utility bar at the bottom of the console.Click the App Launcher and select Ursa Major Solar Service Console.Click the Add Utility Item button and select Omni-Channel.Click Utility Items from the menu on the left side of the screen.Click the dropdown next to Ursa Major Solar’s Service Console, and select Edit.Enter App Manager in the Quick Find box, and select App Manager.If you’re not already there, click the gear icon and select Service Setup.Now that you have everything in place for your Omni-Channel utility, add it to the Ursa Major Solar Service Console so Ada and her team can access it. The Omni-Channel utility lets your Lightning console users receive work requests routed through Omni-Channel. Tip: Paste your code snippet into a plain text editor or HTML editor to make sure everything stays in the right format when you paste it into your Visualforce page later. In the Chat Code Snippet section, click Copy to Clipboard to copy the provided code snippet.Click Get Code in the Embedded Service Code Snippets section.Click the down arrow next to Chat Agent and select View.From Service Setup, enter Embedded Service Deployments in the Quick Find box and select Embedded Service Deployments.Do not copy the code from this Chat Code Snippet box, just click Next.Turn Offline support on, select the Required box next to the case record and subject field, and click Next.On the What's your type screen, select Service, and click Next.If you see the Salesforce Terms of Use checkbox, select the I have read and accept the Salesforce site Terms of Use box, then click Next.Note: if you've already set up Chat in another project, you will not see this option, and you can move to the next step. For the Salesforce Site Domain field, type your initials + today’s date (MMDDYY). Leave the defaults for the Work Item Size field and Agent Capacity field.If you see a page that says "Prioritize chats with your other work" type 1 in the Priority box next to your Ursa Major Solar Chat queue and click Next.Click the checkbox next to Ada Balewa and next to your name in the list of users, and click Next.In the Name This Group, enter Chat Agent.For Queue Name enter Ursa Major Solar Chat.Under Recommended Setup click View All.Click the gear icon and select Service Setup.Start by creating a chat queue, then select your chat agents, and get the snap-ins code snippet to add chat to your website, all through one setup flow. Chat provides another channel for customers to access the customer support team-and get their questions answered and problems solved on the spot. Make this happen for her by setting up Chat with a Guided Setup Flow. To further raise the level of Ursa Major Solar’s customer service, Ada would like her team to be able to chat with customers directly from the company’s website. Open Trailhead screen reader instructions. ![]() To access a detailed screen reader version of this unit, click the link below: This unit requires some additional instructions for screen reader users.
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